Shipping policy

Processing Time

All orders are handmade with care and dispatched from Sydney, Australia.
Please allow 1–3 business days for your order to be prepared and packed.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.

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🇦🇺 Domestic (Australia)

We offer free standard shipping on all orders over $80 AUD.
For orders under $80, a flat rate of $8.90 AUD applies.
Estimated delivery time: 2–8 business days, depending on your location.

Deliveries include tracking. Please note that delivery times may vary slightly due to regional or carrier delays.

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🌎 International Shipping

International orders are sent with tracked delivery and typically arrive within 6–27 business days, depending on the destination and customs processing.
A flat shipping rate of $20 AUD applies to all international orders.

Please note that some international orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer.

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Order Tracking

Once your parcel has been dispatched, you’ll receive an email containing your tracking details.
Tracking updates may take up to 24 hours to appear after shipment.

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Delays or Lost Parcels

While we do our best to ensure every order arrives safely and on time, Nudea Skin is not responsible for delays caused by postal services, customs, or factors beyond our control.
If your order seems delayed, please contact us via our Contact page and we’ll assist you promptly.

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Packaging

All orders are packed with care using eco-conscious, minimal and recyclable materials.
Each product is handcrafted and wrapped to arrive safely and beautifully.